TERMS

INTRODUCTION
 

This User Agreement and the User Privacy Notice, and all policies posted on our sites set out the terms on which Collectors Concessions LLC, a New York limited liability company (the “Company”), offers you access to and use of our sites, services, applications and tools (collectively “Services”). All policies, and the User Privacy Notice are incorporated into this User Agreement. You agree to comply with all of the above when accessing or using our services (the “Services”).
Please be advised that this User Agreement contains provisions that govern how claims you and we have against each other are resolved (see Disclaimer of Warranties; Limitation of Liability and Legal Disputes provisions below). It also contains an Agreement to Arbitrate, which will, with limited exception, require you to submit claims you have against us to binding and final arbitration, unless you opt out of the Agreement to Arbitrate (see Legal Disputes, Section B (“Agreement to Arbitrate”)). Unless you opt out: (1) you will only be permitted to pursue claims against us on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

ABOUT


CollectorsCollections.com (the “Website”) is a marketplace that allows users to sell and buy art. The actual contract for sale is directly between the seller and buyer. The Company is not a traditional auctioneer.
While we may provide pricing, shipping, listing, and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through various programs, the Company has no control over and does not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of any content or listings; the ability of items listed for sale to be sold; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

USING THE WEBSITE
In connection with using or accessing the Services you will not:
•    post, list or upload inappropriate content or items;
•    breach or circumvent any laws, third-party rights or our systems, policies, or determinations of your account status;
•    use our Services if you are not able to form legally binding contracts (for example if you are under 18), or are temporarily or indefinitely suspended from using our sites, services, applications or tools;
•    fail to pay for items purchased by you, unless you have a valid reason as set out in Company policy, for example, the seller has materially changed the item’s description after you bid, a clear typographical error is made, or you cannot contact the seller;
•    fail to deliver items sold by you, unless you have a valid reason as set out in Company policy, for example, the buyer fails to comply with the posted terms in your listing or you cannot contact the buyer;
•    manipulate the price of any item or interfere with any other user’s listings;
•    post false, inaccurate, misleading, defamatory, or libelous content;
•    transfer your Website account (including Feedback) and user ID to another party without our consent;
•    distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
•    distribute viruses or any other technologies that may harm the Website or the Company, or the interests or property of users;
•    use any robot, spider, scraper, or other automated means to access our Services for any purpose;
•    reproduce, perform, display, distribute, reverse engineer, or prepare derivative works from content that belongs to or is licensed to the Company, or that comes from the Services and belongs to another Website user or to a third party including works covered by any copyrights, trademark, patent, or other intellectual property right, except with prior express permission of the Company and/or any other party holding the right to license such use;
•    harvest or otherwise collect information about users without their consent; or
•    circumvent any technical measures we use to provide the Services.
If we believe you are abusing the Website or the Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove and demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services. Additionally, we reserve the right to refuse or terminate all or part of our Services to anyone for any reason at our discretion.

POLICY ENFORCEMENT

When a buyer or seller issue arises, we may consider the user’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.
Fees
The fees we charge for using our Services (the “Fees”) are listed on our Website. In addition to our standard listing fee, as listed on our Website and as may be updated from time to time in accordance with this Terms of Service, we charge a percentage commission for each piece of art sold via our Website (a “Commission Fee”). Commission Fees paid to us in connection with any purchase of art made through our Website are fully non-refundable. For more information about Commission Fees, please see the section below entitled “Returns and Cancellations.” We may change our Fee structure from time to time by posting the changes on the Website 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of Fees.

LISTING CONDITIONS

When listing an item, you agree to comply with the Company’s rules
•    You are responsible for the accuracy and content of the listing and item offered;
•    Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). The Company can’t guarantee exact listing durations;
•    Content that violates any of the Company’s policies may be deleted at the Company’s discretion;
•    We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
•    buyer’s location, search query, browsing site, and history;
•    item’s location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query;
•    seller’s history, including listing practices, Detailed Seller Ratings, Company policy compliance, Feedback, and defect rate; and
•    number of listings matching the buyer’s query.
Accordingly, to drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.
•    Some advanced listing upgrades will only be visible on certain Services.
•    Metatags and URL links that are included in a listing may be removed or altered so as to not affect third-party search engine results.
•    We may provide you with optional recommendations to consider when creating your listings. Such recommendations may be based on the aggregated sales and performance history of similar sold and current listings; results will vary for individual listings. To drive the recommendations experience, you agree that we may display the sales and performance history of your individual listings to other sellers.
Purchase Conditions
When buying an item, you agree that:
•    You are responsible for reading the full item listing before making a bid or commitment to buy.
•    You enter into a legally binding contract to purchase an item when you commit to buy an item or if you have the winning bid (or your bid is otherwise accepted).
•    Uniform Commercial Code § 2-401(2) applies to the transfer of ownership between the buyer and the seller, unless the buyer and the seller agree otherwise.

CONTENT

When providing us with content or causing content to be posted using our Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, publicity, trademark, and database rights and other intellectual property rights you have in the content, in any media known now or developed in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights or any other intellectual property or publicity rights against us, our sublicensees, or our assignees.
You represent and warrant that none of the following infringe any rights mentioned in the preceding paragraph: your provision of content to us, your causing content to be posted using the Services, and use of any such content (including of works derived from it) by us, our users, or others in contract with us that is done in connection with the Services and in compliance with this User Agreement.
We may offer catalogs including stock images, descriptions and product specifications that are provided by third-parties (including users). You may use catalog content solely in connection with your Website listings. The permission to use catalog content is subject to modification or revocation at any time at the Company’s sole discretion.
While we try to offer reliable data, we cannot promise that the catalogs will always be available, accurate, and up-to-date, and you agree that you will not hold our catalog providers or us responsible for inaccuracies. The catalog may include copyrighted, trademarked or other proprietary materials. You agree not to remove any copyright, proprietary or identification markings included within the catalogs or create any derivative works based on catalog content (other than by including them in your listings).
Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant to Section 512(c) of Title 17 of the United States Code
We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act. The Company works to ensure that listed items and content on our site or in our apps do not infringe upon the copyright, trademark, or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify the Company at support@collectorsconcessions.com.

HOW TO REPORT A LISTING TO THE COMPANY

If an item or listing infringes on your intellectual property rights, you can report the alleged infringement by submitting a claim to support@collectorsconcessions.com, by providing the following information:
1.    A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
2.    Identification or description of the copyrighted work that you claim has been infringed.
3.    Identification or description of where the material that you claim is infringing is located on the Website, with enough detail that we may find it on the Website;
4.    Your address, telephone number, and email address;
5.    A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright owner, its agent, or the law;
6.    A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Privacy of Others; Marketing
You may not disclose, sell, rent, or distribute a user’s information to a third party for purposes unrelated to the Services. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.
Additional Terms
•    Returns and Cancellations
Sellers and Buyers are responsible for negotiating the terms of, and processing the returns of any art purchased through our website (“Returns”). We disclaim all liability for, and the seller and purchaser of any art through our website agree to indemnify and hold harmless us, our directors, officers, employees, agents, subsidiaries, affiliates and each of their successors from and against any claims, actions, demands, proceedings, damages, costs and liabilities of any kind (collectively, “Claims”) to the extent that the Claims arise out of or relate to any Return.

Fees charged by us in connection with the use of the Website by any Purchaser or Seller, including but not limited to Commission Fees, are in every instance, including but not limited to Returns, fully non-refundable.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Notification functionality in Company applications may not occur in real time. Such functionality is subject to delays beyond Company’s control.
You agree that you are making use of our Services at your own risk, and that they are being provided to you on an “AS IS” and “AS AVAILABLE” basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:
•    your use of or your inability to use our Services;
•    pricing, shipping, format, or other guidance provided by the Company;
•    delays or disruptions in our Services;
•    viruses or other malicious software obtained by accessing or linking to our Services;
•    glitches, bugs, errors, or inaccuracies of any kind in our Services;
•    damage to your hardware device from the use of any Company Service;
•    the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
•    a suspension or other action taken with respect to your account;
•    the duration or manner in which your listings appear in search results as set out in the Listing Conditions Section above; or
•    your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount of fees in dispute not to exceed the total fees, which you paid to us in the 12 months prior to the action giving rise to the liability, or (b) $100.
Release
If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

INDEMNITY

You will indemnify and hold us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this Agreement, your improper use of Company Services or your breach of any law or the rights of a third party.
Legal Disputes
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND THE COMPANY HAVE AGAINST EACH OTHER ARE RESOLVED.
You and the Company agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to or arising out of this or previous versions of the Company User Agreement, your use of or access to the Services, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.
A. Applicable Law
You agree that, except to the extent inconsistent with or preempted by federal law, the laws of the State of New York, without regard to principles of conflict of laws, will govern the User Agreement and any claim or dispute that has arisen or may arise between you and the Company, except as otherwise stated in the User Agreement.
B. Agreement to Arbitrate
You and the Company each agree that any and all disputes or claims that have arisen or may arise between you and the Company relating in any way to or arising out of this or previous versions of the User Agreement, your use of or access to the Company’s Services, or any products or services sold, offered, or purchased through the Company’s Services shall be resolved exclusively through final and binding arbitration, rather than in court. Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
1.    Prohibition of Class and Representative Actions and Non-Individualized Relief.
YOU AND THE COMPANY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. UNLESS BOTH YOU AND THE COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to your and the Company’s right to appeal the court’s decision. All other claims will be arbitrated.
2.    Arbitration Procedures
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of the User Agreement as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”), shall be for a court of competent jurisdiction to decide.

The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules and procedures, including the AAA’s Consumer Arbitration Rules (as applicable), as modified by this Agreement to Arbitrate. The AAA’s rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. The use of the word “arbitrator” in this provision shall not be construed to prohibit more than one arbitrator from presiding over an arbitration: rather, the AAA’s rules will govern the number of arbitrators that may preside over an arbitration conducted under this Agreement to Arbitrate.

A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (“Notice”). The Notice to the Company should be sent to 875 Third Avenue, 9th Floor, Robinson Brog, c/o Neil Goldstein, New York, New York 10022. The Company will send any Notice to you to the physical address we have on file associated with your Website account; it is your responsibility to keep your physical address up to date. All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought.

If you and the Company are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or the Company may initiate arbitration proceedings. A form for initiating arbitration proceedings is available on the AAA’s site at www.adr.org. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You may send a copy to the Company at the following address: 875 Third Avenue, 9th Floor, Robinson Brog, c/o Neil Goldstein, New York, New York 10022. In the event the Company initiates an arbitration against you, it will send a copy of the completed form to the physical address we have on file associated with your Website account. Any settlement offer made by you or the Company shall not be disclosed to the arbitrator.

The arbitration hearing shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or the Company may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and the Company subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. In cases where an in-person hearing is held, you and/or the Company may attend by telephone, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Company user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
3.    Costs of Arbitration
Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this Agreement to Arbitrate. If the value of the relief sought is $10,000 or less, at your request, the Company will pay all filing, administration, and arbitrator fees associated with the arbitration. Any request for payment of fees by the Company should be submitted by mail to the AAA along with your Demand for Arbitration and the Company will make arrangements to pay all necessary fees directly to the AAA. If (a) you willfully fail to comply with the Notice of Dispute requirement discussed above, or (b) in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse the Company for all fees associated with the arbitration paid by the Company on your behalf that you otherwise would be obligated to pay under the AAA’s rules.
4.    Severability
With the exception of any of the provisions in Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”), if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply.
5.    Opt-Out Procedure
IF YOU ARE A NEW USER, YOU CAN CHOOSE TO REJECT THIS AGREEMENT TO ARBITRATE (“OPT-OUT”) BY MAILING US A WRITTEN OPT-OUT NOTICE (“OPT-OUT NOTICE”). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE USER AGREEMENT FOR THE FIRST TIME. YOU MUST MAIL THE OPT-OUT NOTICE TO THE COMPANY: 875 Third Avenue, 9th Floor, Robinson Brog, c/o Neil Goldstein, New York, New York 10022.

To opt-out, your notice must provide your name, address (including street address, city, state and zip code), and the user ID(s) and email address(es) associated with the Website account(s) to which the opt-out applies. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can opt out of the Agreement to Arbitrate. If you opt out of the Agreement to Arbitrate, all other parts of the Agreement and its Legal Disputes Section will continue to apply to you. Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.
6.    Future Amendments to the Agreement to Arbitrate
Notwithstanding any provision in the User Agreement to the contrary, you and we agree that if we make any amendment to this Agreement to Arbitrate (other than an amendment to any notice address or site link provided herein) in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against the Company prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and the Company. We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on [website link] at least 30 days before the effective date of the amendments. If you do not agree to these amended terms, you may close your account within the 30 day period and you will not be bound by the amended terms.
C. Judicial Forum for Legal Disputes
Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and the Company must be resolved exclusively by a state or federal court located in New York County, New York. You and the Company agree to submit to the personal jurisdiction of the courts located within New York County, New York for the purpose of litigating all such claims or disputes.
General
Except as otherwise provided in this Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, by providing notice of such assignment in accordance with the Notices Section.
Headings are for reference purposes only and do not limit the scope or extent of such Section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.
We may amend this User Agreement at any time by posting the amended terms on CollectorsConcessions.com. Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement. We will provide you 30 days’ notice by posting the amended terms. We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through. This User Agreement may not otherwise be amended except through mutual agreement by you and a Company representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.
The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the Website.
If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement. Such account is owned and controlled by the business entity. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.
The User Agreement, the User Privacy Notice, and all polices set forth the entire understanding and agreement between you and the Company and supersede all prior understandings and agreements of the parties.
The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Indemnity, and Legal Disputes.
If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
Pursuant to 815 ILCS 414/1.5(c), for transactions involving tickets to events in Illinois, buyers and sellers may elect to submit complaints against one another to the American Arbitration Association (“AAA”) under its rules and procedures. The AAA’s rules are available at www.adr.org. Such complaints shall be decided by an independent arbitrator in accordance with this User Agreement. Buyers and sellers further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois.